Agenda
| 10:30 | Welcome and introduction |
| 10:35 | Why are some conversations difficult? – the science bit! |
| 10:45 | Tools for your tool kit |
| 10:50 | Case study 1 - SEND |
| 11:00 | Getting the results you want, and outcome your learner needs |
| 11:10 | Case study 2 - PREVENT |
| 11:20 |
Q&As |
| 11:30 | Close |
